Suggestion: 
You have gone over your mail quota.  ICoolnet allows up to 15 megabytes of mail in your mail directory, it appears you've accidentally went over it. . 
 

Suggestion: 
You need to make sure your mail program is configured correctly.  If you're using Internet Mail, you need to click on "Mail" then "Options".  Click on the "server" tab to view your settings.  your settings will be as follows: incoming mail server:  mail.ICoolnet.net outgoing mail server:   mail.ICoolnet.net

Also, keep in mind that your "e-mail account" is just your username, not your e-mail address. 

Problem: 
"Sometimes things run slow...web pages don't come up as fast as I'd like." 

Suggestion: 
Speed is something everyone wants on the internet, but due to FCC restrictions, it looks as if 53K is as fast as we can get without a more expensive solution.  ISDN is a very reliable and high speed connection, but comes at a very pretty price. 
ICoolnet.net has taken steps to help speed your connection by using what is called a "Proxy Server".  What a proxy server does is saves frequently visited pages (pages that any ICoolnet.net users have visited) to its hard disk.  This means that instead of going out to the internet to download a page, it's possible the local proxy server already has it.  This means you can retrieve the page from the local server, and not waste time going out to the internet and "standing in line". 
To enable the proxy server in Internet Explorer 3.02, click on "View" then "Options".  From there click on "Connection", then place a check in the "Connect through a proxy server" and click "Settings".  Place the proxy following information (ICoolnet.net) using the port 8080 "http" and "ftp" boxes.  Click "OK" all the way out, close and reopen the browser. 
To enable the proxy server in Netscape 3.03, click on "Options", then "Network Preferences".  From there click on the Proxies tab, place the bullet next to "Manual Proxy Configuration", and press "View".  Enter the proxy following information in the HTTP blank space 
proxy2.ICoolnet.net using the port 8080 "http" and "ftp" boxes. 
 

Problem: 
"How can I forward my mail to another address...even on a different server?" 

Suggestion: 
This one's a little more tricky.  First, you need to create a text file with just the address you want to forward to as the text.  I.E:  user@ICoolnet.net wants his mail forwarded to friend@anotherisp.org     Next, what you need to have is an FTP program.  Once you've obtained an FTP program, ftp to the server for your area using your username and password to login. 
 

Question: 
"What kind of equipment am I dialing into?  Are there any other providers that use it?" 

Answer: 
ICoolnet.net customers dial into U.S Robbotics  equipment which has X2 Technology compatibility in some areas.  Areas that are not capable of  USR X2 speeds can still achieve 33.6 connections depending on the conditions of the phone lines in your area 
 

Question: 
"Is my modem compatible with your equipment?  What type of modems should I avoid when upgrading?" 

Answer: 
ICoolnet.net has found that some "RPI" (Rockwell Protocol Interface) accelerated modems have compatibility problems.  These are not to be confused with Rockwell based modems, but are instead "Windows Accelerated" and rely on software to make a connection and use it effectively.  These modems have shown more problems when used on slower computer systems such as 486's and slower CPUs.  RPI accelerated modems don't use controller chips onboard the modem, but instead rely on the system's CPU to do the compression and error correction needed for internet connections.  This means that the speed of your system, the amount of memory, and the amount of processes (programs) open will affect your speed and disconnection rate online. 
ICoolnet.net has also found that v.fc and v.fast modems are not compatible with the USR X2 systems.  US Robotics v.fc and v.fast protocols were the answer to faster speeds when 28.8 and 33.6 (v.34) speeds were being standardized (much like the X2 vs. K56Flex is now).  There are not many modems left in the public that have not been upgraded to v.34, and those that are are primarily (at the time) newer 14.4 modems.  Ascend is working hard on a patch that will allow these modems to connect, but they have not yet released it to ISPs.  We will implement the upgrade as soon as it is made available. 
 

Question: 
"What is X2?  Will my 33.6 modem work with it?  What speeds are typical?" 

Answer: 
X2 is Rockwell/Lucent Technology's answer to X2.  Rockwell has a good grasp on setting standards and compatibility and ICoolnet.net feels very confident with this new technology.  Modem manufacturers such as Motorola, Hayes, BestData, Zoom, Diamond Multimedia, and Boca feel the same way.  With supporters like those, USR X2 is destined to make a huge impact on 56K technologies. 
After extensive testing and user reports, we've found that in most areas capable of  USR X2 users are able to connect at an average of 44,000-48,000 connections.  Users using 28.8 and 33.6 modems have reported increased instances of 28.8 and 33.6 connections than before the upgrade.  Please keep in mind that even though these faster modems are capable of 56k, the FCC regulates the voltage to only allow 53k connections.  Of course, just like 28.8 and 33.6, your connection speeds will depend on the quality of the lines in your area. 
 

Question: 
"What are ICoolnet's system requirements?  What will they be in the near future?" 

Answer: 
ICoolnet requires the following at the present time: 486 DX/33 or 68030 processor (Macintosh) 8MB RAM Double speed or faster CD-ROM drive Display adapter with 256 colors or more Windows 3.1, Windows95, WindowsNT 4.0 or system 7.0 of the MacOS A properly installed 14.4 modem or faster mouse 

In the near future ICoolnet Electronics will raise the system requirements to the following, based upon the software vendor requirements: 486 DX/66 or 68040 processor (Macintosh) 16MB RAM Double speed or faster CD-ROM drive Display adapter with 256 colors or more Windows95, WindowsNT 4.0 or system 7.1 of the MacOS A properly installed 14.4 modem or faster mouse 

Question: 
"Does ICoolnet Net have any agent  ? " 

Answer: 
Yes , ICoolnet.net have some agent, for more information please call: 1-599-50 60 50

How does it work?
ADSL operates over a standard telephone line. The signal is carried by two DSL modems, one at the user end and one in the local exchange. The modems operate outside the range utilized by the voice calls and can offer much higher data rates than existing voice modems..

A 'splitter' (which is a filter), separates the telephony signal from the DSL signal, one at the user end and one at the exchange end. This means that telephone calls can be made at the same time that data is being sent or received. Ultimately ADSL 'squeezes' more capacity out of a phone line without interfering with your normal telephone services.